FAQ & Site Info
Terms of ServiceExchange/Refund Policy
Please make sure that the fonts and colors you selected are to your liking prior to placing your order. If your topper or the accessory you receive is different from what you selected (letter, font, size or color) we will make every effort to correct the original order at no additional charge as long as time permits, substitutions are not allowed. In cases where we may run the risk of missing your event date for a redo, we will at our discretion, offer a refund (price of the topper and or accessory only, less shipping) and your order must be returned and must be approved and received by us before your event date indicated on the order when placed or no later than 7 business days after delivery. In the event that your package or the contents of the package are damaged we cannot replace your items free of charge as once your package has left our facility we have no control over the conditions it has received. We are not responsible for ordering mistakes or dissatisfaction with any of your choices. Please understand that we are not responsible for delayed, lost or damaged packages. Please take care when ordering and consider all sales final.
Due to the nature of these items, once your order is placed and paid for production begins, therefore we cannot cancel or refund any portion of your payment. All toppers and accessories are custom made there are no returns, so please take care when ordering and consider all sales final.
It is the customers responsibility to make sure there is adequate time for the order to be custom produced and shipped per our production and shipping policy, lead times have been provided on this website. We are not responsible for ordering mistakes or dissatisfaction with any of your choices.
Flat rate shipping of $8.95 to the continental US. Toppers ship within 10 business days. Business days DO NOT include Saturdays, Sundays or Holidays.
Please understand that once your package is picked up by the carrier and leaves our facilities we are not responsible or liable for damage, late delivery, or lost packages.